Robyn&Reg — Shipping Information

Last updated: 03/08/2026

We want your order to reach you and your dog as smoothly as possible. Here's everything you need to know about how we ship, what it costs, and when to expect it.

1. Delivery Options & Pricing

We ship all UK orders via Royal Mail wherever possible.

Delivery Option Cost Estimated Delivery

Standard Tracked = £5.25 (free on orders over £55) 3–5 business days

Next Day Delivery= £6.50 1–2 business days

  • Delivery estimates are counted in business days (Monday–Friday, excluding UK bank holidays) from the date your order is dispatched, not the date it's placed.
  • The free Standard Tracked threshold (£55) is calculated on the value of items in your basket, before any discount codes are applied, unless stated otherwise at checkout.
  • Next Day Delivery orders placed after our daily cut-off (2pm) will be dispatched the following business day.

2. Order Processing Time

  • Orders are typically dispatched within 1–2 business days of being placed, Monday to Friday.
  • During busier periods (launches, sales, or pre-order windows), processing may take a little longer, we'll always let you know if this is the case, either at checkout or by email.
  • Orders placed on weekends or bank holidays are processed on the next working day.

3. Tracking Your Order

  • Once your order is dispatched, you'll receive a confirmation email with your tracking number and a link to follow its journey with Royal Mail.
  • If you haven't received a dispatch confirmation within 5 days of ordering, please check your spam folder before getting in touch, we're a small team and always happy to help if something's gone astray.

4. Delivery Estimates Are Not Guaranteed

While we work with Royal Mail to give you the most reliable service possible, delivery timeframes are estimates and not guarantees. Occasionally, factors outside our control, including Royal Mail delays, adverse weather, strikes, or high seasonal volumes, may affect delivery times. We're not able to offer refunds on delivery charges for delays caused by the courier once an order has been dispatched on time, but please do reach out if your order is significantly delayed and we'll help however we can.

5. Incorrect or Incomplete Addresses

Please double-check your delivery address at checkout, we're unable to redirect a parcel once it's dispatched. If a parcel is returned to us as undeliverable due to an incorrect or incomplete address, we'll be in touch to arrange redelivery, and a second delivery charge may apply.

6. Lost or Missing Parcels

If your tracking shows your order as delivered but you haven't received it, please check with neighbours and any safe places first, then contact us within 14 days, so we can look into it with Royal Mail on your behalf.

If a parcel is confirmed lost in transit, we'll arrange a replacement or full refund, including delivery charges, once this has been confirmed with Royal Mail.

7. Contact Us

If you have any questions about your delivery, get in touch:

robynandregpetwear@gmail.com

This policy is provided as general guidance and should be reviewed alongside your Terms & Conditions and Returns Policy before publishing, particularly the bracketed placeholders specific to your operations.